Katrina Madrilejo
Space Holder, Community + Experience Curator, & Cyclical Business Coach for the Unhurried Woman
Terms & Privacy
By purchasing any products, courses, coaching services, sessions, digital products, retreats or services from Katrina Madrilejo and Slow Social Society, operating as Katrina Madrilejo (“Coach”), you (the “Client”) agree and consent to the following legal terms and conditions that govern your use of the digital products, services and any and all courses, and that form a legal agreement between you and the coach.
Purchasing Requirements
You must be at least 18 years of age or older to purchase this product. The product is available for individual purchase only. Friends, family, partners, colleagues, etc., will need to each purchase the product individually. You are expressly prohibited from sharing access to the product with anyone else. Additionally, you have no right to assign this agreement as this product is non-transferable.
Earnings & Transformational disclaimer and individual responsibilities
This product is not a get rich quick scheme, the coach cannot guarantee any success, results or projected increased income from using this product. Although there are many happy students of the products and services supplied by coach, many of whom have provided testimonials, their results may not be typical for everyone and they are not intended to guarantee, promise, represent and/or assure that you will achieve similar results from taking the product.
Each person’s success and results depends on many factors, including dedication, desire, follow-through and motivation. You accept the risk of not achieving any results (or less than desirable results) from taking the product. This product does not provide any professional financial, legal, medical or psychological services or advice. None of the content of the product cures or treats any mental or medical condition. You are responsible for your own physical, mental and emotional well-being, decisions, choices, actions and results. The coach disclaims any liability for your reliance on any opinions or advice contained in the product.
Any third party links to products or services are subject to separate terms and conditions. The coach is not responsible for or liable for any content on or actions taken by such third party websites. Although the coach may recommend third party sites, products or services, it is your responsibility to fully vet such third parties before entering into any transaction or relationship with them.
Marketing
As part of Katrina's marketing, photos of you participating in retreats and any digital courses/zoom calls will be used- this may include some screenshots of you wins and journey. The coach is not obliged to ask for your permission, but will normally do so before. This is only used to showcase possibilities and as part of marketing.
Payment
You are responsible for paying for the product in full and for providing the coach with a valid credit card or other payment method. If the payment is declined, returned or deemed fraudulent, your access to the product will be terminated until all payments are made in full. If you enrolled through the payment plan and you miss a payment, your access to the product will be suspended until you provide a valid credit card or other payment method. Multiple missed payments may result in termination of your access to the product unless all remaining payments are made in full.
You agree to contact customer support via e-mail at kat@whyknotme.co.uk to make any changes or adjustments to your card or payment details on file 48 hours prior to the payment date.
You also agree to contact our customer support team by email at kat@whyknotme.co.uk if there is an issue with a double charge on your order to have the problem resolved.
To the fullest extent permitted under the law, you understand and agree that you irrevocably waive your right to any dispute or payment resolution mechanisms available by third parties or through the other agreements (whenever entered) in connection with the subject matter of this service license, including without limitation, paypal or credit card chargeback disputes.
Methods of payment
If the client elects to pay by monthly installments, the client authorises the company to charge the client’s credit card or debit card. If the client elects to pay in full, the client may pay by credit card or debit card.
Refunds
Given the nature of the products, courses and coaching services provided by the coach, typically no refunds will be offered once purchase is complete at checkout.
1:1 Private Coaching Refund Policy
Due to the nature of 1:1 private coaching, there are typically no refunds available. However, you may submit a request for a refund within 48 hours of purchase. Once the first coaching session has commenced, we will not provide refunds and all payments must be made on a timely basis. if you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: kat@whyknotme.co.uk.
With respect to any 1:1 private coaching purchase, you must request your money back within 48 hours of the purchase. you may request your money back by emailing kat@whyknotme.co.uk. That email must contain information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase. you must also outline the reason for your refund request, upon which the decision to approve the refund is up to the discretion of the coach.
Please note: if you opted for a payment plan and you do not request a refund within 48 hours of purchase, with the required information for a refund request, you are required by law to complete the remaining payments of your payment plan.
Retreat Refund Policy
A non-refundable deposit is required to secure your spot. Your participation is only guaranteed upon full payment at least 1 month prior the retreat. You can request a refund (excl. deposit & transaction fees) 3 months before the retreat date.
Events & Workshops
By purchasing a ticket to events held by Katrina Madrilejo/ Slow Social Society, you agree to the following terms and conditions. All participants must register individually and provide accurate contact information. Tickets are valid only for the event(s) booked and may not be shared unless specifically allowed under the transfer policy below.
Your booking is only confirmed once full payment has been received. Katrina Madrilejo/ Slow Social Society is not responsible for delays or errors in payment processing.
Refund Policy & Transfers
All ticket sales are final. We do not offer refunds under any circumstances. However, if you are unable to attend, your ticket may be gifted or transferred to another person. To transfer your ticket, please notify us at least 24 hours before the event, providing the new attendee’s full name and contact details.
Cancellation by Organiser
Katrina Madrilejo/ Slow Social Society reserves the right to cancel or reschedule any event due to unforeseen circumstances, including instructor illness, venue issues, or other emergencies. In the unlikely event of cancellation, all ticket holders will be notified as soon as possible and offered the option to either transfer their ticket to the rescheduled date or receive a refund.
Weather Policy
Our events are advertised as outdoor wellness experiences. In the event of extreme weather conditions, Slow Social Society / Katrina Madrilejo reserves the right to:
●Cancel or reschedule the event.
●Decide whether the event proceeds safely based on conditions.
If the event goes ahead and you choose not to attend due to the weather, tickets are non-refundable.
Health & Safety
Participation in wellness events involves physical activity that may be strenuous or challenging. By attending, you confirm that you are in suitable physical condition and have disclosed any pre-existing injuries, illnesses, or conditions to the instructor if necessary.
You acknowledge that participation is voluntary and at your own risk. Slow Social Society / Katrina Madrilejo cannot be held responsible for any personal injury, accidents, or loss of personal belongings during the event.
A risk assessment has been conducted to minimise hazards at the event location; however, you are responsible for your own safety and the safety of any dependents you bring.
You release Slow Social Society / Katrina Madrilejo from any liability for personal injury, illness, loss, or damage to property, except in cases of proven negligence. You also agree to indemnify and hold harmless Slow Social Society / Katrina Madrilejo from any claims ,demands, or actions arising out of your participation in the event, including injury to yourself, others, or damage to property caused by your actions.
Parking & Transportation
Parking guidance may be provided, but Slow Social Society / Katrina Madrilejo is not responsible for the security of vehicles or belongings. Attendees accept all risks of theft, damage, or parking fines when attending our events.
Photography & Social Media
Slow Social Society / Katrina Madrilejo may take photos or videos during events for promotional purposes. By attending, you consent to the use of your image in marketing materials, social media, or website content. If you do not wish to be photographed, please inform us in advance.
Event Conduct
All participants are expected to act respectfully toward instructors, other attendees, and the environment.
Any disruptive or unsafe behaviour may result in removal from the event without a refund.
Acceptance
By booking a ticket, you confirm that you have read, understood, and agreed to these Terms & Conditions
Intellectual Property
This product includes materials protected by copyright, trademark and other intellectual property laws. such materials include but are not limited to written text, workbooks, videos, audio recordings, photos, designs and graphics. Any reproduction or unauthorized use shall constitute infringement. Duplicating, sharing or uploading product files to sharing sites is considered stealing and the coach may prosecute such misconduct to the fullest extent permitted by law.
The coach provides you with this product solely for your personal, non-commercial use and you agree that you will not use such proprietary information or materials in any way whatsoever except for use in compliance with this agreement. you will not use the product in a manner that constitutes infringement or that has not been authorised by the coach. More specifically, you may view, download, print, email and use these materials for your personal, non-commercial purposes only.
You may not republish, reproduce, duplicate, copy, display, distribute or otherwise use any material from the product for commercial purposes. Additionally, you may not modify, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works, exploit or distribute in any manner or medium, including by email or other electronic means, any material from the product.
In taking part in the product, you agree that you will not use our content to:
develop a competing website
create compilations or derivative works as defined under the UK’s copyright laws
redistribute it in any manner, including, but not limited to, sell, license, lease, rental, subscription, or any other distribution mechanism
decompile, disassemble, or reverse engineer our website, services, and any related software
use our website or services in any manner that violates this agreement
Confidentiality
To access certain features of the product, you may need a username and/or password. You agree to keep this information confidential and not share it with anyone else. If the coach has reasonable grounds to suspect that you have shared your username and/or password with anyone else, or forwarded product material to any other person, the coach has the right to suspend or terminate your account and refuse any and all current or future use of the website and online products, in whole or part, without refund.
Indemnification
You agree to indemnify, defend and hold harmless the coach and any associated agents and contractors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or the rights of a third party.
Disclaimer of warranties and limitations of liability the information, products and services offered in the product are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible by applicable law, the coach disclaims all warranties, express or implied, including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose. coach does not warrant that the product website or any of its functions will be uninterrupted or error-free, or that any part of the website is free of viruses or other harmful components. The coach shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising from or out of your use, inability to use, or purchase of the product. Your sole and exclusive remedy is to discontinue using the product. notwithstanding the foregoing, any damages shall be limited to the amount paid by you for the product. Because some states or jurisdictions do not allow the exclusion or limited of liability for consequential or incidental damages, in such states or jurisdictions the coach’s liability shall be limited to the fullest extent permitted by law.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of London, UK, regardless of the conflict of laws principles thereof.
Entire Agreement
This Agreement contains the entire agreement between the parties and supersedes all prior agreements between the parties, whether written or oral.
Problems or Questions
If we become aware of any ongoing concerns or problems with our product, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our terms, or you have a problem or complaint, please contact us at kat@whyknotme.co.uk.